Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Shipping times vary depending on your location. Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days.
No, you can checkout as a guest. However, creating an account allows you to track your orders, view purchase history, and save your details for faster checkout in the future.
We process orders quickly, but if you need to make changes or cancel your order, contact us immediately at [email protected]. We’ll do our best to accommodate your request.
Once your order ships, you’ll receive a confirmation email with a tracking number. Use the link provided to monitor your shipment’s progress.
We accept major credit cards (Visa, Mastercard, American Express) and PayPal and Gcash. All transactions are secure and encrypted for your safety.
Yes, we often have special sales and discounts. Subscribe to our newsletter or follow us on social media to stay updated.
Yes, we offer international shipping to most countries. Please note that shipping fees and delivery times will vary based on your location.
Absolutely! We love hearing from our customers. You can leave a review directly on the product page after your purchase.
If you need to swap an item
Returns and Exchanges
We offer a 90-Day Peace of Mind Guarantee. If your product doesn’t fit or meet your expectations, you can request an exchange. For details, check out our [email protected]
Yes, our products are covered by a quality guarantee. If you experience any issues, reach out to us, and we’ll make it right.
We’re sorry to hear that! Please contact us at [email protected] within 3 days of receiving your order. Include photos of the damaged item and packaging, and we’ll assist you with a replacement, refund, or return.
Please mail your authorized return to the address provided in your return confirmation email. If you need assistance, contact us at [email protected]
You can reach our customer support team by emailing us at [email protected] We’re here to help with any inquiries!
If you entered an incorrect shipping address, contact us immediately at [email protected]. If your order hasn’t shipped yet, we’ll update the address for you. If it has already shipped, we’ll assist you in resolving the issue.
Yes, you can change or cancel your order if it hasn’t been processed or shipped yet. Contact us as soon as possible at [email protected], and we’ll assist you.
Yes, if pre-ordering is available for the sold-out item, it will be indicated on the product page. You can place your pre-order, and we’ll notify you of the expected delivery date. For assistance, contact us at [email protected].