Refund and Returns Policy for Home Depot Manila
Effective Date: November 01, 2024
Thank you for shopping with Home Depot Manila. We strive to provide high-quality products and excellent service. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund and Returns Policy carefully.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- The return must be initiated within 7 days from the date of delivery.
- A valid proof of purchase (e.g., receipt or order confirmation email) must be provided.
Non-Returnable Items
The following items are not eligible for returns:
- Perishable goods (e.g., food, plants)
- Customized or personalized items
- Items marked as “Final Sale”
- Opened software or digital products
- Gift cards
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at [Insert Email Address or Phone Number] and provide your order details.
- Our team will review your request and provide instructions for the return process.
- Ship the item back to the address provided by our team. Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong or defective item received).
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed using the original payment method within 14 days.
Partial Refunds
Partial refunds may be issued in the following cases:
- The item is not in its original condition, is damaged, or has missing parts due to reasons not caused by us.
- The return request is made outside the eligible return period.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our customer service team to arrange the exchange process.
5. Damaged or Defective Items
If you receive an item that is damaged or defective, please notify us within [Insert Timeframe, e.g., 3 days] of receipt. We may request photos or videos of the damage or defect to process your claim. Depending on the situation, we will:
- Replace the item at no additional cost, or
- Provide a full refund, including shipping fees.
6. Shipping Costs
- Return Shipping: Customers are responsible for the shipping costs of returned items, unless the return is due to our error.
- Refund of Shipping Fees: Original shipping fees are non-refundable, except in cases where we made a mistake or the item is defective.
7. Contact Information
If you have any questions about our Refund and Returns Policy, please contact us:
Home Depot Manila Email: [email protected]
Address: 1527 JOSE ABAD SANTOS, Bambang Ext, Tondo, Manila, 1012 Metro Manila
Thank you for choosing Home Depot Manila. We appreciate your business and are committed to ensuring your satisfaction.