Shipping and Tracking Policy
Effective Date: November 1, 2020
At Home Depot Manila, we are committed to providing you with a seamless shopping experience, including fast and reliable shipping. This Shipping and Tracking Policy outlines the terms and conditions regarding the delivery of products purchased on our website, https://www.homedepotmanila.com (the “Site”).
1. Shipping Information
a. Shipping Destinations
We currently ship to the following locations:
- Luzon, Visayas and Mindanao
If your location is not listed, please contact our support team at [email protected] to inquire about delivery options.
b. Shipping Methods and Delivery Times
We offer the following shipping methods:
- Standard Shipping: Estimated delivery within [3-7 business days].
- Express Shipping: Estimated delivery within [1-3 business days].
Delivery times may vary depending on your location and order processing times. Please note that delivery times do not include weekends or public holidays.
c. Order Processing Time
Orders are processed within [1-2 business days] after payment confirmation. Once your order is processed, you will receive a shipping confirmation email with your tracking details.
d. Shipping Costs
Shipping fees are calculated based on the weight, dimensions, and destination of your order. The total shipping cost will be displayed at checkout before you complete your purchase.
2. Order Tracking
Once your order is shipped, you will receive a confirmation email containing:
- Your tracking number
- A link to the carrier’s tracking page
You can use this information to monitor the status of your shipment. Please allow up to 24 hours for tracking information to update.
3. Shipping Restrictions
We cannot ship to P.O. boxes, APO/FPO addresses, or certain restricted areas. If there are restrictions for your delivery address, we will contact you to make alternative arrangements.
4. International Shipping
For international orders, additional taxes, duties, or customs fees may apply. These charges are the responsibility of the recipient and will be collected upon delivery by the carrier or local customs authorities. Please check your country’s import policies before placing an order.
5. Delayed or Lost Shipments
While we strive to ensure timely delivery, unforeseen circumstances may occasionally cause delays. If your shipment is delayed or lost, please contact us at [email protected] with your order details, and we will assist you in resolving the issue.
6. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please:
- Contact us within [X days] of receiving the shipment.
- Provide photos of the damaged item(s) and the packaging.
- Retain all original packaging until the issue is resolved.
We will work with you to arrange a replacement, refund, or return as appropriate.
7. Contact Us
If you have any questions or concerns about our Shipping and Tracking Policy, feel free to reach out:
Home Depot Manila
Email: [email protected]
Address: 1527 JOSE ABAD SANTOS, Bambang Ext, Tondo, Manila, 1012 Metro Manila
Thank you for shopping with Home Depot Manila. We appreciate your trust and aim to deliver a smooth and reliable shipping experience.